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Frequently asked questions

We now have an FAQ list that we hope will help
you answer some of the more common ones.

1. Who is MOSANIY?

MOSANIY is a consultancy house that offers Integrated Solutions. We empower you to discover enchanting possibilities that leave you inspired.

2. What Services Does MOSANIY Offer?

Business Consultancy, Design Consultancy, Workplace Solutions, MOSANIY Delux and Research.

3. What Services are offered Under Business Consultancy?

MOSANIY offers business consultancy with the aim of creating meaningful value in the following areas:

  • Marketing: We help businesses understand the marketing process which entails creating, communicating, delivering and exchanging offerings that have immense value for their customers, clients, partners and the community at large.
  • Strategy: We help guide business leaders to formulate strategy that determines the direction and scope of their businesses over the short term and long term.
  • Business Development: We assist businesses in creating long-term value in terms of clients, markets and interaction. It can mean any activity by either a tiny or large non-profit or for-profit company that serves the objective of improving the company in some manner.

 

4. What Services are offered Under Design Consultancy?

MOSANIY offers design consultancy with the aim of creating memorable experiences in the following areas:

  • User Experience (UX) Design: We offer UX design to help you generate products and services that provide consumers with appropriate and meaningful experiences.
  • User Interface (UI) Design: We offer UI design by creating immersive experiences that focus on integrated environments to suit the clients needs. As designers we strive to produce user-friendly and magical journeys.
  • Graphic Design: Through graphic design we offer enchanting experiences that will transform your product, service, messaging or business to have an impressive and memorable experience in a competitive landscape. We help you to build a timeless brand identity.

5. What Services are offered Under Workplace Solutions?

MOSANIY offers workplace solutions with the aim of simplifying your life and get work done in the following areas:

  • MOSANIY Scribe: We offer solutions such as typing, editing, proofreading, referencing, formatting and copy-writing.
  • MOSANIY Digiwork: We offer bundled services such as graphic design, web development, content development, consultancy, social media management and analytics on a monthly basis. Digiwork has monthly plans such as; (Starter; Essential & Professional).

 

 

 

6. What Services are offered Under MOSANIY Delux?

MOSANIY Delux offers a broad range of customized services to suit your preferences. It’s all about crafted solutions to make your life a worthwhile adventure. Be at the forefront of crafting your own reality. Be the Emperor of your Kingdom!

7. What Services are offered Under Research?

We guide individuals, scholars, professionals, institutions and businesses to understand their subject matter of interest as well as expand their intellectual horizon.

8. How much does MOSANIY Charge for Its Services?

MOSANIY provides a robust selection of pricing offerings suited to diverse products and services tailored to meet your preferences. Work in an elegant way and realize your dreams. For more information about pricing plans kindly visit our pricing page on: https://mosaniy.com/pricing/

9. What are the Terms of Engagement When Seeking Services from MOSANIY?

MOSANIY provides a robust selection of pricing offerings suited to diverse products and services tailored to meet your preferences. Work in an elegant way and realize your dreams. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. For Local Customers in Kenya the service fees will be charged in Kenyan Shillings while For International Customers the service fees will be U.S. Dollars and are non-refundable. Fees vary based on the plan, with different pricing schemes for individual users and organizations.

 

 

1.0 Price

MOSANIY reserves the right to determine pricing for the Service. MOSANIY will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information, located here: https://mosaniy.com/pricing. MOSANIY may change the fees for any feature of the Service, including additional fees or charges, also if you are a customer then MOSANIY will give you advance notice of changes before they apply. MOSANIY, at its sole discretion, may make promotional offers with different features and different pricing to any of MOSANIY’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.

1.1 Authorization

You authorize MOSANIY to charge all sums for the orders that you make and any level of Service you select as described in these Terms published by MOSANIY, to the payment method specified as per your interactions with MOSANIY’s customer relations. When making payments MOSANIY only accepts Paypal payments or M-PESA for International customers and M-PESA Payments for Kenyan Customers. MOSANIY does not accept credit card payments until further notice.

1.2  Payment Channels

For Paypal Payments the MOSANIY will provide you with the appropriate payment email.

For M-PESA Payments transactions the Business Number is: 0725287503

 

 

1.3  Subscription Service and Cancellation Policy

Our Service may include automatically recurring payments for periodic charges (“Subscription Service”). If you activate a Subscription Service, you authorize MOSANIY to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. Your account will be charged automatically on the Subscription Billing Date all applicable fees for the next subscription period. The subscription will continue unless and until you cancel your subscription or we terminate it. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. We will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). You may cancel the Subscription Service by contacting us at: hello@mosaniy.com.

1.4 Direct Purchases and Cancellation Policy

Our service may include products, services and content that you may need to purchase directly. Once you place your order by contacting us on: hello@mosaniy.com we will process your order as per your requirements. We will keep evolving our direct purchases customer experience as time goes by and we will keep you updated. Once you have ordered for any direct purchases, one has to pay a down payment and once the service is rendered they will have to clear the reminder of the balance so as to get their work. In case the customer wants to cancel the service then down payment is not refundable. Also the customer will not be given their final work if they have not cleared the remaining balance.

 

1.5 Service Charges:

1.5.1 Quotation Fees

  • A customer who requests our services will be charged a standard fee of Ksh 500 or USD 5.00 per quote (Max of 1-4 pages) they request.
  • For a quote more than 4 pages the client will be charged an additional of Ksh 250 or USD 2.50 per page.

1.5.2 Mock Up or Sample Fee

  • For any sample of work or prototype or mock up a client wants they will have to pay a sample fee of Ksh 1500 or USD 15 per hour.

1.5.3 Alteration Fee

  • Only a minimum of two alterations are allowed. Anything above two alterations on any project will incur a fee of Ksh 1,000 or USD 10 per revision which will be billed separately to the client.

1.5.4 Payment Terms

If a customer decides to work with MOSANIY they have to note the following:

  • After making an arrangement on the work to be done the customer has to pay 60% of the project price as down payment which is non-refundable and non-negotiable.
  • After the work is done and completed the client will be allowed to review the project to assess if it has been done as per the project requirements. When client is satisfied he/she has to pay the remaining 40% before they can be handed over the work.
  • For customized work such as if a customer requests for MOSANIY DELUX (Tailored Services), the prices will depend on the project value, negotiation with the client to reach an mutual understandable price. Once the project scope has been determined and agreed upon, the customer has to pay 60% down payment which is non-refundable and non-negotiable.
  • After the work is done and completed the client will be allowed to review the project to assess if it has been done as per the project requirements. When client is satisfied he/she has to pay the remaining 40% before they can be handed over the work.
  • Any additional request on the project scope that is not part of the agreed upon project scope will incur a project fee of 20% of the total value per request.

1.5.5 Meetings

  • Book and Schedule a meeting via video chat or telephone call so that we can discuss your business or other services. All our meetings are mostly online. Pay Ksh 1,500 or USD 15 per session (60 minutes).
  • Unless necessary onsite visits to the customer premises within Kenya, the customer will be billed at Ksh 3,500 or USD 35 per session (60 minutes) plus a variable travel expense fee depending on travel location. For more information kindly contact hello@mosaniy.com
  • For international customers who seek our services on their onsite premises, the customer will be billed with respective to their geographical location and other travel costs. For more information kindly contact hello@mosaniy.com

What are the Work Terms when working with MOSANIY?

  • Once all project fees are paid in full to MOSANIY (The Service Provider) any elements of text, graphics, photos, contents, trademarks, or other artwork furnished by you for inclusion in any project are owned by you.
  • MOSANIY has Explicit permission from the customer or rightful owner to use images, or design elements provided by you for inclusion in the project and will hold harmless, protect and defend MOSANIY from any claim or suit arising from the use of such elements.
  • MOSANIY retains the right to display graphics and other content elements as examples of their work in their portfolio and as content features in other projects.
  • All quotations for tailored or customized services (MOSANIY DELUX) are valid for only one month after which a review of prices will be required.

When does MOSANIY Terminate its Services?

MOSANIY may suspend or terminate access to Services for any customer account for which any amount is due but unpaid. In addition to the amount due for the Service, an inactive customer account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees. For more information Check out the Terms of Service:

Is my private information Safe while transacting and doing business with MOSANIY?

MOSANIY respects your privacy and for more information kindly check out our Terms of Service:  https://mosaniy.com/terms-of-service/   and Privacy Policy: https://mosaniy.com/privacy-policy/

What happens when there is a misunderstanding, or dispute?

MOSANIY aims to have a good relationship with its customers, business partners and other key stakeholders. In case of a misunderstanding or dispute, MOSANIY will try as much as possible to deal with the issue by addressing the affected party as well as being guided by the Terms of Service: https://mosaniy.com/terms-of-service/

10. How do i reach out to MOSANIY?

MOSANIY is located in Nakuru the heart of Rift Valley Kenya with partnerships and collaborations around the world. From coffee shops, to design studios, to boutique workspaces, the dream of working on inspiring projects is something MOSANIY delights in.

How Can I Contact MOSANIY?

  • Give us a call or send us a message, we strive to answer all inquiries within 24 hours on business days.
  • Our Business Number is: (+254 725 287 503)
  • Our Business E-mail is: (hello@mosaniy.com)
  • Send Us a Message through the Contact Us Page: (https://mosaniy.com/contact-us/)

Enchanted Possibilities

The experience economy demands that both consumers and businesses want more than just delivery of products and services; they expect a memorable experience. Let MOSANIY be your partner as you Discover Enchanting Possibilities.
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