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What Are Channels of Communication?

by Mosaniy Editorial
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Communication is crucial in the workplace since it delivers information between departments and facilitates the establishment of connections. Using the appropriate communication channel enables you to send information in a way that recipients can accurately perceive. Understanding the numerous communication channels might help you select the optimal one for sending or transmitting your message.

What are communication channels?

Communication channels are the means through which an employee communicates and conveys information to management, stakeholders, and coworkers in the workplace. A firm can undertake formal and casual communication through these channels. Implementing effective communication channels inside an organization is crucial for maintaining employee engagement, productivity, and alignment with corporate objectives.

Nonverbal and verbal clues are required for communication. A significant amount of workplace communication is non-verbal, making certain channels more effective than others. Technology offers a variety of communication channels, allowing you to connect with people from various nations and share information anywhere. When a company lacks a suitable communication channel, it becomes difficult to foster creativity in the workplace.

Why are communication channels important?

Effective communication inside an organization fosters and sustains long-lasting relationships. Communication channels are crucial in the workplace since they contribute to increased productivity and innovation. Here are few reasons why these channels are crucial:

  • Achieves organizational alignment: With an effective communication channel, executives and managers can easily align personnel with the company’s shared core values, purposes, vision, and mission.
  • Increases the efficacy of communication: Effective communication is vital for maximizing output with minimal input. These routes guarantee the delivery of precise information.
  • Increases employee productivity and engagement: In the workplace, employees are more motivated when their leaders and managers keep them abreast of the most recent company developments. An effective communication channel facilitates the exchange of data on sales quota, manufacturing cost, and employee objectives.
  • Reduces employee turnover: When managers and leaders consistently communicate with and update staff on the most recent developments, it helps reduce employee turnover.
  • Enhances workplace safety: Organizations where employees work in a hazardous setting must have an efficient communication channel. It maintains employee awareness of evolving workplace hazards.
  • Enhances performance: Implementing a reliable communication connection can increase the efficiency of remote operations. It can increase staff motivation and performance.
  • Enhances interdepartmental collaboration: Different departments within an organization cannot operate alone since teamwork is required to produce exceptional results. Companies that foster open and honest communication are typically more productive than their competitors.
  • Facilitates innovation: Effective avenues of communication might motivate you to share your knowledge with others. Additionally, it assures teams can concentrate on workplace innovation.

Channels of communication

Here are six communication channels a company can utilize:

Personal or face-to-face interaction

Conversations in person are a regular and effective form of corporate communication. Conversation is direct communication between two or more individuals. In-person communication employs both verbal and nonverbal cues to convey meaning. This can enhance the effectiveness and caliber of conversations. Additionally, word choice might alter communication. Miscommunication can occur, for instance, if the speaker employs terms or phrases that are foreign to the listener.

The tone of your voice is another crucial aspect of face-to-face interaction. When communicating with someone face-to-face, your body language, tone of voice, and terminology ensure that you convey the intended message. Using in-person or face-to-face communication channels makes conveying the conversation’s tone easier. Frequently, digital and written communication lacks tone, which can lead to misunderstanding.


Email is one of the most common text-based mediums for written communication that transmits information. It is a great method for sending or receiving attachments and contacting a big number of individuals. A brief email can quickly convey information and requires only a few minutes to compose. Another benefit of email is the ability to record conversations and shared data. Organizations utilize the email communication channel to distribute vital workplace papers and deliver frequent company updates to employees.

Using email, a company can send a quick note to a specific employee or mass emails announcing upcoming updates. This enables all members of the organization to monitor an ongoing workplace discourse. Email is an indispensable and enduring communication medium for providing urgent messages to team members and disseminating company-wide information. It is a direct conduit for informing staff.


Formal business documents are a widely utilized form of written communication. Internal communication documents include office circulars, office orders, human resources documents, company policy documents, resumes, legal documents, applications, and suggestions.

These documents are authoritative and contain crucial governmental information. During the onboarding process, for instance, the HR department gives an employee handbook with information about the organization’s history, procedures, missions, rules, values, and employee benefits. This facilitates the communication of the organization’s requirements and gives verification in writing. In addition, documents can contain both graphics and text to convey the intended message.

Telephone calls

A phone call is a spoken communication route that enables urgent issues to be communicated and speedy responses to be obtained. Using the telephone, you may improve communication and communicate information over great distances. Multiple participants and perspectives can be expressed during conference calls. Despite the absence of nonverbal indications such as tone and body language, this communication channel is simple to use.

Voice over Internet Protocol (VoIP) calling apps allow users to make calls over the internet rather than purchasing pricey hardware. It is a cost-effective method for establishing an organization’s communication culture.

Video conferencing

A video conference is a spoken communication channel in which two or more individuals participate in a live audio-visual call. This channel allows workers in various locations to communicate with one another. It is very similar to face-to-face conversation. This enables a more intimate relationship than the telephone or email. The majority of video conferencing systems have a call recording feature that allows users to review calls and transfer files.

Instant messaging apps

The instant messaging application is a typical form of digital and written internal communication utilized by businesses. These messaging applications provide businesses a quicker and more effective means of communication. The majority of these messaging programs archive chats, allowing users to access past chat histories. A messaging application has a similar design and layout as personal messaging services. Using a messaging software, you can converse with various individuals in multiple ways. It means that diverse staff can discuss subjects collectively or have brief one-on-one meetings.

Guidelines for selecting the communication medium

Here are some considerations to make when selecting a communication channel:


Some avenues of communication are more formal than others. Emails are informal or semi-formal forms of communication, whereas business letters are official. When composing a business letter, considerable work is required. Other avenues of communication may not necessitate such efforts. Instant messaging applications are an informal mode of communication. Interacting with a coworker during a break is an example of informal communication, whereas scheduling a meeting with management or coworkers is more official.


Choose a media depending on the importance of the message and the potential response of the audience. When attempting to transmit an urgent message, avoid written forms of communication. For example, if you are attempting to contact a manager outside of business hours, they are more likely to reply to instant messages or phone calls than to emails.


Before selecting a communication channel, determine the message’s intent. For example, face-to-face meetings or video conferencing may be preferable over email when educating new employees. Face-to-face contact gives people the opportunity to raise questions immediately. When submitting a request for leave, you can send an email or a formal letter to the management.


Before choosing a communication channel, it is important to understand the recipient’s relationship. For example, the communication channel used to reach a boss may differ from one used to contact a colleague. Adapting to numerous communication channels allows you to communicate effectively, given that your relationship with each individual is unique.

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